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TiMaxExpress Privacy Policy
Last update: February 25, 2025
At TiMaxExpress, we attach great importance to the protection of your personal data. This Privacy Policy explains what information we collect, how we use it, and what steps we take to protect it.
By using our platform, you agree to this policy and the processing of your data in accordance with the laws in force in Canada, including the Personal Information and Electronic Documents Act (EDPA).
1. Information Collected
We collect several types of data to provide you with our services:
1.1 Information provided by the user
Identification data: Surname, first name, e-mail address, telephone number, postal address.
Payment information: Bank data or other transaction-related information (processed via secure payment services).
Order and delivery information: Purchase history, food preferences, delivery address.
1.2 Automatically collected information
Browsing data: IP address, browser type, pages visited, duration of the visit.
Cookies and similar technologies: To improve your experience and facilitate access to our services.
2. Use of Data
We use your personal data to:
Provide and improve our services (online grocery, restaurant, delivery, shipping, home care assistance, etc.).
Manage payments and billing.
Customize your user experience.
Respond to your requests and provide customer support.
Ensure security and prevent fraud.
Comply with our legal and regulatory obligations.
3. Data Sharing
We do not sell or rent your personal data. However, we may share certain information with:
Third-party service providers (e.g. payment services, logistics partners, digital marketing providers) to perform our services.
Legal authorities if required by law or in the event of a formal request as part of an investigation.
All our partners are subject to strict confidentiality and data protection obligations.
4. Data Protection
We put in place technical and organizational security measures to protect your data against unauthorized access, loss, or disclosure.
Encryption of data during financial transactions.
Strict access control to our databases.
Regular surveillance to prevent cyberattacks.
5. Your Rights
In accordance with Canadian data protection laws, you have the right to:
Access your personal data.
Rectify your information if it is incorrect.
Delete your data under certain conditions.
Object to the use of your data for marketing purposes.
Request the portability of your data to another service.
To exercise these rights, contact us at timaxexpress24@gmail.com
6. Data retention
We keep your data for as long as necessary to provide our services and comply with our legal obligations. When the data is no longer needed, we delete or anonymize it.
7. Cookies and Similar Technologies
We use cookies to:
Facilitate your navigation.
Save your preferences.
Analyze the audience and improve our services.
You can configure your browser to refuse cookies, but some features of the site may be limited.
8. Privacy Policy Changes
We reserve the right to change this policy at any time. Any update will be published on our site with the date of last update. We recommend that you check this page regularly.
9. Contact
For any questions regarding the protection of your data, contact us at:
📧 Email: timaxexpress24@gmail.com
📞 Phone: +1 418 473 9206
📱💬 Whatsapp: 438 308 2409
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